SHIPPING & RETURNS

Last updated: February 24, 2020
Please check the following terms regarding shipping and return policy. As we are working with external services for some products, we are only and exclusively competent of the ones in our warehouse. However, we will manage and help you in every step of your return/refund process in case you are not satisfied with your order in our website.

Shipping Rates & Methods

Tracking is provided in every single shipping method. If a country hasn’t got available tracking service, this will be notified by email. 

 

SINIS Playing Cards

SINIS Playing Cards stock is located in Barcelona, Spain. (Cardinates) All orders will be shipped from Spain through the carrier that offers the cheapest rate. (usually Correos) The shipping costs are automatically calculated on checkout and price includes packaging, handling, and service fees. The shipping zones are divided: Spain (Local) and the rest of the world (International). *We meet some costs from Stellar Playing Cards shipping and combine them with SINIS option, as to make everything cheaper.

STELLAR Playing Cards

STELLAR Playing Cards stock is located in HCPC, Taiwan. All orders will be shipped from there by HCPC service through Taiwan Post. The shipping costs are automatically calculated on checkout and price includes packaging, handling, and service fees. Shipping zones are not divided, *we meet some costs from Stellar Playing Cards shipping and combine them with SINIS option, as to make everything cheaper.

CARTES Products

CARTES products are: CARTES T-Shirt, CARTES Hoodie and CARTES Poster, all of them designed by Cardinates. For the production, handling and distribution of these we are using Printful service.  Printful integration on this website helps us provide live carrier data so you can calculate the shipping costs on checkout. These products have got separate shipping type from the decks. Printful distributes from warehouses in both EEUU and Europe.

Return Policy

SINIS Playing Cards is currently the only product we have in our warehouse, as a result is the only product that follows our return policy. The others are being distributed from other parts of the world such as Taiwan or EEUU and Europe, and by external companies. Consequently, Cardinates cannot be held responsible for the returns of these products. That does not mean that we will not help in a return process. We work for our customer’s satisfaction and we will be happy to assist you if you have any problem with your order, always inside the limits of our competences.
We sincerely apologize if you have recieved an item that is wrong or damaged. Please sumbit the damage claims to support@cardinates.com within 14 days after delivery. Attach pictures of the packaging, the damaged item as well as your order number. After evaluating your case, if the order is considered as damaged, a replacement will be sent at no extra cost. 

Refund Policy

Cardinates does not offer refunds. We will only issue a refund if the item is sold out, and we cannot re-send it to the customer. That case we would do a full refund after approving the damage of the product, or if the customer prefers, we would provide a shop credit of the same value as the item. “On-sale” items can be refunded for the value they were listed on.

Lost Packages

Once packages have left our warehouse, Cardinates is not responsible for lost, stolen, or mis-delivered packages. We recommend you to contact your local post office or carrier for assistance. 

Cancelled Orders

Cardinates reserves the right to cancel any order.

Support Service

Please contact us for any inquire, doubt or problem with your order. We will be happy to help!
support@cardinates.com
 
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